We are delighted to once again host a guest blog post by Amanda Formica, on new directions for guest leadership at Miriam’s Kitchen.
Radical hospitality has always been at the center of Miriam’s Kitchen’s philosophy toward providing social services, and we often seek guests’ opinions through focus groups and informal conversations. Last year we formalized our mission to end chronic homelessness in DC, and staff thought that it was time to create a formal venue for guests to provide feedback about Miriam’s.
Many guests share the opinion that their input makes for a stronger organization, and that is how the idea of a Guest Advisory Group (GAG) came about in December of 2010. One of those guests is John McDermott, GAG member and longtime DC resident, activist, and guest at Miriam’s Kitchen. According to John, he comes to the meetings in order to “make it better for the next group of people coming here” to Miriam’s Kitchen.

We wanted to create a group that is open to all guests and staff, which would meet during program hours, would not create favoritism or inequality among guests, and that could provide advocacy training and support. We also wanted to ensure that the group would be a positive, constructive space and that its ideas would be taken seriously by Miriam’s Kitchen staff. “If people make a suggestion they [the organization and the clients] need to be willing to do it,” cautions John.
Guests and staff also agree that advocacy should be an important component of the group. John feels that the group is useful because it “gets people involved in their own recovery,” referring to the idea that advocacy is therapeutic. Adam Rocap, Director of Social Services, feels similarly:
I’ve seen time and time again that when guests are given the opportunity to have responsibilities at Miriam’s Kitchen or in advocacy efforts, the positive effects extend to many areas of their life.
The GAG at Miriam’s Kitchen meets in our dining room once a month to review feedback from staff on ideas and questions from the previous month, plan long-term initiatives, generate ideas for new programs and ways to improve current programs, and create an open space for people to voice their constructive opinions about how Miriam’s Kitchen could improve. It is open to all guests and staff, and typically comprises 5-10 guests and 1 staff member. One person is elected each month to meet with our Executive Director and Director of Social Services to report back on the meeting. Staff provides formal written feedback to questions raised during the meeting each month, and it is given out to guests and staff.
A staff member currently acts as facilitator, with the goal for guests to co-facilitate and eventually lead the group.
What have we accomplished since March?
Since the Guest Advisory Group’s first meeting in March, 2011, a number of suggestions have been implemented. John cares a great deal about the outdoor appearance and cleanliness of Miriam’s Kitchen, and he notes that now “we get the steps hosed once a month” even though “we need to get the outside cleaner.”
Miriam’s Kitchen has responded to dietary needs by lowering the amount of salt in our breakfast foods and providing lactose-free milk and oatmeal during the cold months alongside our morning cereal bar. Guests asked for more security outside of the building where we are located, which was an important factor in our recent expansion of security coverage. Workshops this fall in Spanish and American Sign Language will be offered at the suggestion of the group. Other ideas, such as adding showers, laundry, and an employment program, cannot be done because of space and cost issues.
GAG members are also developing plans for an MK Mentor/Ambassador program where they can take a leadership role with people who are new to Miriam’s Kitchen and to DC by sharing resources and information. Adam adds that, “The group’s suggestions have been great. Some are things that we would never have thought of, others are suggestions that we have already been considering but now know there is significant desire to see them happen.”
Please look for us on Facebook and Twitter, and share your client involvement stories, so that we can create a better system for people seeking services and an end to chronic homelessness!