[Ed's note: We're pleased to offer you a guest post today by Amanda Formica of Miriam's Kitchen. Bread for the City was approached by Miriam's Kitchen last fall as they sought to develop a process for clients to shape and give feedback on their services. We are excited to continue the dialogue as we continue to build our own Client Advisory Board at Bread.]
This February, Miriam’s Kitchen launched its monthly Guest Advisory Group to provide a formal space for our guests to provide feedback on our programs, drive ideas for new projects, and gain advocacy skills. The group helps us work toward our greater goal to end chronic homelessness in DC. It is one way to be more democratic and for our guests to have greater collective voice in the organization. This two part series will explore the importance of client advisory groups, with the first part describing programs at other social service agencies in DC, and the second part taking a closer look at Miriam’s Kitchen’s Guest Advisory Group.

How are other groups structured?
In order to answer this question, we did some research to see where similar groups already existed and what those groups look like. We found that many exist among groups working with people experiencing homelessness. Some organizations include clients on their boards of directors, others have separate client boards of directors. The advisory group model is different because it does not have the same amount of voting power, but provides a formal space for direct feedback and leadership. As early as 1972, an article was published in the American Journal of Professional Psychology arguing for the formation of client advisory groups in mental health agencies.
What about DC?
In Washington, DC, there are a variety of other non-profits with established client involvement, including Bread for the City, who hosts this blog and who will soon blog about their advisory group! To figure out what would work best for Miriam’s Kitchen, we chose to look closely at advisory groups in two organizations that most similar to ours. The Consumer Council at Community Council for the Homeless at Friendship Place is three years old and N Street Village’s Senior Peers program and Village Forum are both more than two years old. Although all of the groups have a common purpose, their structure and function differ widely in order to fit the needs of their communities. Groups range from informally governed, public, and staff-facilitated to formally governed, confidential, and client-facilitated.
N Street Village’s Senior Peers program allows women who are leaders in the N Street community to be elected through an application process to serve as mentors to other women, serve as peer educators, and participate in twice monthly development meetings. One of these meetings is the Village Forum, facilitated by Nancy Narad, Associate Director of Programs. Senior Peers and staff attend the Village Forum, where women can come to present problems they have with decisions made by N Street staff, staff can present new program ideas, and senior peers organize events for the women. Women who participate receive formal leadership development workshops.
Community Council for the Homeless at Friendship Place’s Consumer Council meets monthly and is open to all clients at Friendship Place. The Council elects officers every six months and is facilitated by the president, who is also in charge of creating the agenda and recruiting new members. The council is governed by a set of by-laws that they wrote and voted on. Bill Long, Director of Volunteer and Community Education sits in on the meetings, but regularly reminds the council that they could choose to function without any CCHFP staff at any point. At the monthly Consumer Council meetings, clients provide feedback on CCHFP programs, formulate ideas for changes they want to see, organize surveys and events among clients, and hear ideas from CCHFP staff or other special guests.
Do you know of other client advisory groups in DC, or other models for involving clients? Bread for the City and Miriam’s Kitchen would like to hear from you! Together we can create best practices and expand programming that is client driven and directed.
Stay tuned for next week’s blog entry for more details on the Miriam’s Kitchen Guest Advisory Group, including how our group is structured, progress, and plans for the future!